Privacy Policy

Introduction

TaxDelete ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using TaxDelete, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

When you use our qualification form or purchase our services, we collect personal and financial information necessary to prepare your IRS Currently Not Collectible (CNC) status application. This may include:

• Full legal name, Social Security Number, and date of birth
• Current address and contact information
• Employment and income information (wages, self-employment income, Social Security, pensions, etc.)
• Monthly living expenses (housing, utilities, transportation, healthcare, etc.)
• Asset information (bank accounts, vehicles, real estate, retirement accounts, investments)
• Tax debt information (amounts owed, tax years, IRS notices)
• Payment information (credit card details, billing address) processed through secure third-party payment processors

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source that directed you to TaxDelete
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To prepare your IRS Form 433-F or 433-A and supporting documentation for submission to the IRS
• Qualification Assessment: To evaluate whether you may qualify for CNC status based on IRS guidelines
• Payment Processing: To process your $149 service fee and maintain transaction records
• Communication: To provide updates about your service status, respond to inquiries, and send important notices
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Service Improvement: To analyze usage patterns and improve our website functionality and user experience
• Fraud Prevention: To detect and prevent fraudulent transactions and protect our users

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• IRS Submission: Your information is included in the CNC application package we prepare for submission to the Internal Revenue Service
• Service Providers: We share information with trusted third-party service providers who assist with payment processing, data storage, website hosting, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we specify
• Legal Requirements: We may disclose information when required by law, court order, subpoena, or governmental request, or when necessary to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
• With Your Consent: We may share information with your explicit consent for purposes not described in this policy

Data Security

We implement industry-standard security measures to protect your personal and financial information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data in transit and at rest, secure server infrastructure, regular security audits, access controls limiting employee access to personal information, and secure payment processing through PCI-compliant third-party processors.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements (including IRS recordkeeping requirements), resolve disputes, and enforce our agreements. Typically, we retain client information for a minimum of 7 years following service completion, consistent with tax document retention standards. After this period, we securely delete or anonymize your information unless a longer retention period is required by law.

Cookies and Tracking Technologies

TaxDelete uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality, such as form submission and navigation
• Analytics Cookies: Help us understand how visitors use our website to improve user experience
• Preference Cookies: Remember your settings and preferences for future visits

You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain website features.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications (note: we may still send transactional emails related to services you've purchased)
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us using the information in the Contact section below. We will respond to verified requests within the timeframe required by applicable law.

Third-Party Links

Our website may contain links to third-party websites, including IRS.gov and our sister company ReliefPlan.com. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

TaxDelete's services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this policy and may provide additional notice through our website or via email. Your continued use of TaxDelete following any changes constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information (note: we do not sell personal information), and the right to non-discrimination for exercising your privacy rights. To exercise these rights, please submit a verifiable request to us.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please visit our Contact page or refer to the contact information provided in the footer. For information about how we use your data in our services, see our Terms of Service.